Pelayanan Publik Terhadap Kepuasan Masayarakat di Disdukcapil Kabupaten Magelang

  • Nabila Putri Tidar University, Magelang
  • Alianaswa Kurniasari Tidar University, Magelang
  • Anifatul Lutfiana Tidar University, Magelang
  • Muhammad Zidan Laksana Tidar University, Magelang
  • Joko Tri Nugraha Tidar University, Magelang
  • Steffany Tristanti Jumantoro Tidar University, Magelang
Keywords: Service Quality; Community Satisfaction; SERVQUAL Theory; Disdukcapil

Abstract

This study aims to determine the level of public expectation or satisfaction with the quality of service in the Civil Registration Division at the Office of Population and Civil Registration of Magelang District. This research uses quantitative methods with 50 respondents who are willing to answer questionnaires containing public satisfaction with services. The results showed varying levels of satisfaction, such as in the empathy dimension and the assurance dimension had a high level of satisfaction, while the tangibles dimension had a low level of satisfaction. This research shows that public servants in Disdukcapil Magelang Regency have a great influence on community satisfaction. The results of this study also have many positive responses, especially on infrastructure support and safety and comfort.

Published
2024-06-05
Issue
Vol. 1 No. 1 (2024)
Section
Articles