Strategi Meningkatkan Kinerja Karyawan Call Center dengan Membangun Lingkungan Kerja yang Kondusif

  • Dila Athika Sari Tidar University, Magelang
  • Khansa Aliyya Salsabila Tidar University, Magelang
  • Putri Dwi Prihatni Tidar University, Magelang
  • Salsabilah Nur Azizah Tidar University, Magelang
  • Riko Gusti Mei Anwy Tidar University, Magelang
  • Joko Tri Nugraha Tidar University, Magelang
Keywords: Call center; Work environment; Performance

Abstract

PT. Jasnita Telekomindo Tbk. Developing Call Center services in the DI Yogyakarta area with the aim of meeting the need for call center services from BPJS Health. This research aims to examine the influence of the work environment on the performance of PT call center employees. Jasnita. This research is included in quantitative research by examining samples and populations. Data collection techniques through questionnaires by distributing Google from. Data processing and data analysis techniques use SPSS version 27. The research results state that there is a positive and significant influence between the work environment and the performance of call center employees PT. Jasnita.

Published
2024-06-05
Issue
Vol. 1 No. 1 (2024)
Section
Articles