Efficient Healthcare Access with Exploring Polyclinic Services : Kualitas pelayanan kesehatan poliklinik di Universitas

Abstract

The research is aimed at studying and analyzing the level of satisfaction with the quality of service at the University of Tidar Poliklinik. The research uses descriptive and quantitative methods with questionnaires to study the frequency tables and presentations, as well as multistage sampling techniques (step-by-step grouping). first stage, searching for locations in 5 faculties; the second stage, looking for respondents, each faculty took as many as 10 respondents. The results show that tangible dimensions such as reliability, responsiveness, assurance, and empathy have varying levels of satisfaction. These findings indicate that efforts are needed to improve the quality of service in some aspects, especially in the reliability dimension. This study shows that the quality of health care at the University of Tidar Poliklinik has a significant impact on the level of patient satisfaction. The majority of respondents give a positive assessment of the quality of service, especially in terms of the appearance of the officer, the comfort of the place, and the safety of the patient.